Last updated 28 September 2026 · Version 1.1
Quotera (“we”, “us”) operates quotera.co.za. We are an independent marketing and lead-referral service.
We are not an insurer, and we are not a financial services provider. We do not give financial advice, we do not quote, and we do not sell policies. What we do is collect the details you choose to give us and pass them to a licensed provider who contacts you directly.
Quotes are provided by Homegrown Brokers, a registered Financial Services Provider (non-life), FSP No. 49048.
The responsible party for the information described here, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA), is [REGISTERED LEGAL ENTITY NAME, REGISTRATION NUMBER], trading as Quotera.
Only what you type into the form, plus technical information your browser sends. The form has three steps, and we store what you give us as you go, not only at the end.
| What | Why | Required? |
|---|---|---|
| Step 1: your car | ||
| Make, model and year, and the version if you know it | Insurers price on the specific car | Make, model and year: yes. Version: no |
| Step 2: who you are. Stored as soon as you give a valid cell number and tick the consent box | ||
| Full name | So the advisor knows who they are calling | Yes |
| Cell number | The advisor calls you on it. This is the only channel that must work | Yes |
| Your consent choices | Recorded, with the exact wording you agreed to and a timestamp, so we can show what you agreed to | The first box: yes. Marketing: no |
| Step 3: where it is kept and what you pay. Stored when you press Get my quote | ||
| Postal code where the car is parked at night | Where a car is kept moves the premium more than almost anything else | Yes |
| Street address, chosen from Google's address search or typed in, and the map location that comes with a chosen address | Lets the advisor confirm your cover details more easily later | No |
| What you pay now: a rough monthly amount, or "not sure", or "no cover yet" | To tell whether we can realistically beat it | Yes |
| Where the car is parked overnight | It affects the premium | No |
| Claim history: how long you have been claim-free, and how long you have been insured | A sharper quote | No |
We do not ask for your email address.
We do not ask for your ID number, and we do not store one. If an insurer needs it to finalise a policy, that happens later and directly with them, not through us.
We process your information because you consented when you ticked the box to submit the form (POPIA section 11(1)(a)), and because it is necessary to do the thing you asked us to do: get you an insurance quote (section 11(1)(b)).
We use it to:
If you also ticked the optional marketing box, we (Quotera) may send you offers and money-saving tips by SMS or email. We do not pass that permission on: no insurer or partner may market to you on the strength of it. That box is genuinely optional. Leaving it unticked does not affect your quote, and you can withdraw it at any time, free of charge, using the contact details in section 10.
Your name, cell number and the details you gave about your car are sent to Homegrown Brokers so that a licensed advisor can call you. They are a separate responsible party under POPIA and handle your information under their own privacy practices from that point.
If you gave your name and number but did not finish the form, we may still pass those details, and anything else you had entered, to Homegrown Brokers so that an advisor can help you finish the quote you started. This is covered by the consent you gave on that step. The advisor will be told the form was not finished, and if you would rather not be contacted, say so and you will not be called again.
| Who | What they do | What they see |
|---|---|---|
| Google Cloud / Firebase | Hosting, database, application logic | Everything, as our processor. Lead data is stored in Google’s Johannesburg region |
| Google Analytics & Tag Manager | Traffic and funnel measurement | Technical and behavioural data. Not your name, number or email address |
| Microsoft Clarity | Session recordings and heatmaps. See the warning below | Technical and behavioural data, with text you type automatically masked |
| Meta (Facebook, Instagram) and TikTok | Measuring which adverts lead to quote requests, so we pay for fewer adverts that don't work | That you visited and whether you asked for a quote; your IP address and browser details; their own advertising cookies; and, if you ask for a quote, your cell number in scrambled (hashed) form, which they can match to an account but cannot read back. Never your name, address or answers |
About Microsoft Clarity, stated plainly. Clarity records how visitors move through the page, and Microsoft uses that data for its own purposes as well as ours. Under data-protection law it acts as a controller in its own right, not merely as our processor.
Clarity masks the contents of input fields by default and this cannot be switched off, so it cannot capture your phone number or email address as you type them. We have additionally marked those fields for masking.
Lead information is stored in Google Cloud’s africa-south1 (Johannesburg) region and is processed there. Our analytics providers named above operate globally and may process technical and behavioural data outside South Africa, under the safeguards in their own terms. Meta and TikTok process the advertising data described above outside South Africa, in countries including the United States, under their business terms.
We are paid a fixed fee per referred lead. We are not paid commission on any policy you buy, and we do not sell, rent or trade your personal information to anyone.
We keep your information only for as long as it is needed for the purposes set out in section 3, and no longer than the law allows or requires.
How that works in practice. Deletion is automatic:
You do not have to wait for us. You can ask us to delete your information at any time using the contact details in section 10, and we will do so unless we are legally required to keep it. We will not ask you to justify the request.
If your quote is concluded, the provider keeps their own records under their own legal obligations, which are separate from ours.
You may, at any time and free of charge:
Use the contact details in section 10. We will respond within a reasonable period and in any event within the timeframes POPIA requires.
A licensed advisor calls you about the quote you asked for. We aim to call within 15 minutes during business hours, and calls are made Monday to Friday, 8am–7pm, in line with applicable regulations.
If you do not want to be contacted again, tell the advisor on the call or contact us using section 10, and we will record that and stop.
No system is perfectly secure. If a breach occurs that creates a real risk to you, we will notify you and the Information Regulator as POPIA requires.
We use browser storage and cookies to keep your answers as you move between form steps, to recognise a returning visitor, to remember which advert brought you, and to measure how the form performs. Meta, TikTok, Google and Microsoft Clarity set their own cookies for the purposes in section 4. Blocking cookies in your browser may stop the form working correctly. We show a short notice about this on your first visit.
| Information Officer | [NAME] |
|---|---|
| privacy@quotera.co.za | |
| Business address | [BUSINESS ADDRESS] |
If you are not satisfied with our response, you may complain to:
The Information Regulator (South Africa)
Complaints: complaints.IR@justice.gov.za
General enquiries: enquiries.IR@justice.gov.za
inforegulator.org.za
If we change how we handle your information we will update this page and the version number at the top. Material changes affecting how we contact you will be brought to your attention directly.
